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Back to requests

File a request

Record a request that arrived outside the portal — by mail, email, fax, phone, in person, or referral from another agency.

How the request arrived

The channel and receipt date are part of the agency's record and determine when the statutory clock starts.

Select how the request arrived

The date the agency received it, not today's date. Backdate if it sat in the mailroom.

Enter the date the request was received

Anything that ties this record back to the original, in case the receipt date is later questioned.

Click to upload the scanned letter, email printout, or fax

PDF, Word, or image. Maximum 20MB.

This is the evidentiary record of what was asked for.

Attach the original request

    Visible to staff only. Not sent to the requester.

    Summarize the request as it was made

    Requester

    Record the contact details exactly as the requester gave them.

    First name is required
    Last name is required
    How should the agency reach them? *

    Many mail and walk-in requesters have no email address. Pick what they actually gave you rather than inventing one.

    Enter a valid email address

    A typo here would send this request to the wrong person.

    Email addresses don't match

    This address will be recorded as unverified. The request stays hidden from the public portal until the requester signs in with this address and confirms it.

    A phone number is required when there is no email address

    Mailing address (optional)

    Required when there is no email address, since it is the only way to reach the requester.

    A mailing address is required when there is no email address

    Request details

    Transcribe what the requester asked for. Don't narrow or interpret it.

    Category affects fee treatment. Leave as not specified unless the requester stated one.

    Enter what the requester asked for 0 / 10,000

    Click to upload anything the requester enclosed

      Fees and processing options

      Only record what the request actually says. A silent request has not made these choices.

      $

      Leave blank if the request is silent on fees. Entering $0.00 records that the requester refused to pay anything.

      Fee waiver
      Expedited processing

      Notifications

      What the system sends when this request is filed.

      Cancel